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Know What Governs Your situs kingdom Account

When you open an account with us, these terms set out how deposits work, what happens to your rewards, how withdrawals are processed, and the rights you hold…

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situs kingdom Know What Governs Your situs kingdom Account
GET IN TOUCH

Contact Us About Your Terms or Account

If you have a question about these terms, how they affect your account, or need to report a dispute, we have multiple channels open to help.

Live Chat Open the support chat in your account lobby during operating hours. Ask about term details, payment holds, withdrawal timing, or account access. We respond within minutes.
Support Email Send formal requests — data access, term disputes, withdrawal issues — to our support address. We reply within 24 hours and document your request for our records.
Account Settings Visit Account > Security & Preferences to review term updates, manage data permissions, update contact info, or download a copy of your full account history and terms snapshot.
HOW WE PROTECT YOU

Data Handling, Security and Your Rights Under These Terms

We take our obligations under these terms seriously. Your deposits are held in segregated accounts. Withdrawal requests are verified against your account history and identity documents before we process them.

Deposit Security

Funds deposited via DANA, OVO, GoPay or QRIS go into a verified merchant account under situs kingdom. We do not hold funds in personal wallets. Each deposit receipt is logged in your account.

Withdrawal Verification

Before we send any withdrawal, we match your request to your account ID, verify your payment method on file, and confirm you have not breached any term. Processing takes 1–4 hours on business days.

Data Retention

We keep your account data for seven years after closure to comply with financial and dispute-resolution requirements. You can request erasure of non-essential data earlier.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to remember your game preferences. No third-party ad cookies track you. You can disable non-essential cookies in your browser.

Account Access Rights

You own your account. You can view all transaction history, download statements, request a data export, or close your account permanently from settings. We confirm closure within 48 hours.

Dispute Resolution

If you disagree with a withdrawal hold or a game outcome, contact support with your account ID and date. We investigate and respond with a detailed explanation within five business days.

Frequently Asked Questions About Our Terms

Your account remains active and your balance is preserved. We do not charge inactivity fees. If your account is inactive for two years, we may flag it for review, but you can reactivate it by logging in or contacting support. Depending on local law, we may ask for updated identity verification before processing withdrawals from dormant accounts.

Yes. From Account > Payment Methods, you can add or remove DANA, OVO, GoPay or QRIS wallets, or update your bank transfer details. You must verify any new method before it becomes active. Changes take effect immediately after verification.

Deposit minimums start at Rp 10,000 per transaction. Daily deposit caps depend on your payment method — DANA typically allows up to Rp 20 million daily, OVO and GoPay similar ranges. Withdrawals have no daily cap, but amounts over Rp 50 million trigger additional verification. Contact support for your specific limits.

If we cease operations, we will notify you by email at your registered address and give you 30 days to withdraw your balance. Any unclaimed balance after 30 days will be held in trust pending local law requirements. We maintain segregated funds so your account balance is protected independently of our operational status.

Go to Account > Privacy & Data, select Download My Data, and confirm. We compile your full account history, transaction log, game records and personal details into a single file within five working days and send it to your email.

Yes. Go to Account > Close Account and confirm. Any balance is automatically transferred to your registered withdrawal method within 24 hours. Your account is then closed and your personal data is flagged for deletion per our retention policy, though we retain transaction records as required by law.

If you have a dispute about a game outcome, withdrawal delay or account restriction, email support with your account ID and a description. We investigate within five working days and provide a detailed written response. If you remain unsatisfied, you can escalate to our disputes team for independent review depending on local law where you are located.

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