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How situs kingdom Protects Your Privacy

When you open an account with us, your personal details, payment history and gaming activity stay encrypted and separated from public view.

Account encryption at loginPayment data isolated on secure serversVerified withdrawal processing
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situs kingdom How situs kingdom Protects Your Privacy
REACH US ANYTIME

Contact Us About Your Privacy

Live Chat Open the chat bubble in the lobby and speak to our support team in English. We respond during operational hours. Agents can explain what data we hold on your account and walk you through a data access request.
Email Support Send privacy questions to [email protected] and expect a reply within 24 hours. Include your account username so we can look up your records quickly.
Account Settings Log into your dashboard, go to Settings > Privacy and you can see what personal data we have on file. From there you can request updates or ask for a full data export.
HOW WE KEEP YOU SAFE

Data Security and Account Protection

Encryption Protocol

Every password, email and bank detail is encrypted with TLS 1.3 the moment you enter it into our login or deposit form. Our servers use hardware firewalls and intrusion detection so unauthorised access attempts are blocked automatically.

Payment Verification

When you withdraw funds to DANA, OVO, GoPay or QRIS, we verify your identity a second time before the transfer leaves our account. This step prevents stolen credentials from being used to drain your balance.

Breach Notification

If we discover a security incident affecting your account, we notify you via the email address on file within 72 hours and explain exactly what happened and what steps we took to secure your data.

Session Timeout

Your login session expires after 20 minutes of inactivity so if you step away from your device, nobody else can access your account. On mobile, closing the app also clears the session.

Device Recognition

We log the device type, IP address and location where you log in. If a new device tries to access your account, we ask you to confirm before the session begins.

Data Retention Policy

We keep your gameplay records and transaction history for seven years to comply with banking regulations in Indonesia. After that period, we delete or anonymise personal identifiers while keeping summary data for audit purposes only.

Privacy Questions We Hear Often

Yes. Go to Settings > Privacy > Download My Data and we'll email you a zip file with your account details, betting history, deposit and withdrawal records within 48 hours. You can also call support and ask them to send it to you. The file includes everything we hold about your profile.

No. Your account data stays within situs kingdom. We never sell email addresses, phone numbers or gaming history to third parties. We share information only with payment processors — DANA, OVO, GoPay and QRIS — to complete your transactions, and only what's needed for that transfer.

We'll send a password-reset link to your registered email address. That link expires after one hour for security. Click it, create a new password and log back in. If you don't receive the email within five minutes, check your spam folder or contact support.

You can request account closure from Settings > Account > Close Account. We'll suspend your login immediately and anonymise your personal details. We keep transaction receipts for seven years for banking compliance, but your name, email and phone number are removed from our active systems.

Payment records stay on file for seven years after your last activity because banking law in Indonesia requires us to keep transaction history for audit purposes. Your login credentials, email and phone number are deleted or masked within 30 days of account closure.

We use your play history to understand which games you enjoy so we can show you similar titles when you log in. We don't build a profile to sell to advertisers or share with external marketing companies. Your data stays inside our platform only.

You have the right to access, correct, delete and port your personal data where local law permits. If you believe we've mishandled your information, you can file a complaint with the Indonesian Data Protection Authority. Contact our support team and we'll guide you through the process.

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